Customer Service
Unauthorized ChargesWe do everything we can to verify that users are who they say they are, and we strive to make certain that you are only charged for the time you subscribe for (we ONLY recur charges PER YOUR REQUEST!). Furthermore - we bill only as Morpheus, Inc." - so make sure that that is the charge you are disputing. However, sometimes our billing company screws up. If this happens to you call us immediately at:1-800-893-8871I want to cancelGenerally, there is no need to cancel, if you joined with a non-recurring membership. If you signed up as a non-recurring member, you are only signed up for the time you subscribed to. At the end of your subscription period, your password is deleted, and you are never charged again. However, mistakes are made - and maybe you join our site and decide it is just too SICK. Contact us by email at billing@billingsupport.com within 24 hours, and we will cancel your account and refund your money - no questions asked.If you signed up with a recurring membership, go HERE to cancel your membership - easy as pie! My password isn't workingCheck to see that your password hasn't expired. If your account is active, and it isn't working, write to me at this email address billing@billingsupport.com, and I will fix it right away. To prevent this problem in the future, always pick a unique non-guessable password, and make it different each time you subscribe.You won't let me join.The credit card companies don't want you to subscribe to adult sites. Therefore, they are tightening the reins, and want us to use the most extreme filtering software available. Follow these simple rules, and if you still can't get in, email me at billing@billingsupport.com, and I sign you up manually:
What about my privacy?We have a VERY strict privacy policy. We do not sell, lend or rent your email address for anyone at any reason. On occasion, we may send you a VERY discreet email regarding either system maintenance, your account information, or possibly a new product offering - but this is extremely rare. If you receive email from us, it will be from either LadyK or a bigdog at billing@billingsupport.com. We never ever send attachments.Furthermore, all your banking transactions are done on a secure server. Your address, phone number, and other personal information are used ONLY for banking purposes. We do not mail you anything ever, nor is your personal information ever shared with anybody for any reason. To protect your privacy online, never use your real name as your username - and do not share your email address with other users (this is of course at your own discretion - but we cannot be responsible if you choose to do this.) Everything ElseIf your issue is related to the site, please email us here at billing@billingsupport.com. If your problem is related to billing, feel free to call us at1-800-893-8871 |
